Last Updated: 26th Dec 2023
Thank you for shopping at Aastara International. We want to ensure a smooth and transparent shipping experience for our customers. This Shipping Policy outlines our procedures and guidelines regarding shipping.
1. Order Processing Time
1.1 Processing Time: Orders are typically processed and shipped within [number of business days] business days after payment confirmation. Please note that processing time may be extended during peak seasons.
1.2 Order Confirmation: You will receive an email confirmation once your order has been placed, and another email with tracking information once your order has been shipped.
2. Shipping Rates and Methods
2.1 Shipping Rates: Shipping rates are calculated based on the weight of your order and the destination. The applicable shipping charges will be displayed at checkout.
2.2 Shipping Methods: We offer the following shipping methods:
– Standard Shipping: [Estimated delivery time]
– Express Shipping: [Estimated delivery time]
3. International Shipping
3.1 International Orders: We ship to select international destinations. Shipping rates and delivery times for international orders may vary. Customs and import duties may apply and are the responsibility of the customer.
3.2 Customs Clearance: Delays in customs clearance may occur for international shipments. We are not responsible for any customs-related issues.
4. Order Tracking
4.1 Tracking Information: Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
4.2 Tracking Updates: Please allow [number of days] for tracking information to be updated after receiving the shipping confirmation email.
5. Shipping Delays
5.1 Unforeseen Delays: While we strive to meet the estimated delivery times, unforeseen delays may occur due to factors such as weather conditions, customs clearance, or carrier issues. We appreciate your understanding in such cases.
6. Address Accuracy
6.1 Correct Shipping Address: It is the customer’s responsibility to provide a correct shipping address. We are not responsible for orders shipped to an incorrect or undeliverable address.
6.2 Address Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate the change if the order has not yet been shipped.
7. Contact Us
If you have any questions about our Shipping Policy, please contact us at [email protected]
