Last Updated: 26th Dec 2023
Thank you for shopping at Aastara International. We value our customers and want to ensure that you are satisfied with your purchase. This Refund Policy outlines our procedures and guidelines regarding refunds.
1. Eligibility for Refunds
1.1 Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service within [number of days] days of receiving the product. We may request photo evidence of the damage or defect to initiate the refund process.
1.2 Incorrect Items: In the event that you receive the wrong item, please notify us immediately. We will arrange for the correct item to be shipped to you, and you may be required to return the incorrect item in its original packaging.
1.3 Non-Delivery: If you do not receive your order within the specified delivery timeframe, please contact us. We will investigate the issue and, if necessary, initiate a refund.
2. Refund Process
2.1 Contact Customer Service: To request a refund, please contact our customer service at [customer service email or phone number]. Provide your order number and details about the issue.
2.2 Approval: Refunds are subject to approval. We will assess the eligibility of your request based on the nature of the issue.
2.3 Refund Method: Approved refunds will be processed using the original payment method. Please allow [number of days] business days for the refund to be reflected in your account.
3. Non-Refundable Items
3.1 Customized or Personalized Items: Items that have been customized or personalized according to your specifications are non-refundable unless they are damaged or defective.
3.2 Downloadable Products: Downloadable digital products are non-refundable.
4. Return Shipping
4.1 Return Authorization: If a return is required, we will provide you with a return authorization and instructions on where to send the item.
4.2 Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect item sent, damaged or defective product).
5. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes and clarifications will be effective immediately upon posting on our website.
6. Contact Us
If you have any questions about our Refund Policy, please contact us at [email protected]
